Abstract
The present paper discussed about the user engagement practices by the government recognised Non-Governmental Organization (NGO) libraries of Aizawl city. It is a survey-based research and questionnaire method was used and distributed among 105 NGO libraries and 94 were responded. The findings of the study discovered that the majority of them lack a librarian, rarely conduct feedback surveys and do not provide staff training for user interaction. Among the various ways users have contributed to the enhancement of library services, orientation programs rank top among the categories. The study suggests that all the libraries should receive consistent funding, recruit professional librarians or library staff and more training sessions and conclude that there needs to be more development in different aspects for more engaged users.
Author: Vanlalfeli
Keywords: User engagement, community engagement, User engagement practices, public library, Non-Governmental Organization libraries
